Policies

Refund and Return Policy

Last updated October 4, 2026

We want you to love the art you bring home. If something isn't right, here's how returns and refunds work.

Returns within 14 days

You can return an original or a print within 14 days of delivery or pickup, as long as it’s undamaged and in the condition you received it.

• To start a return, contact the artist (the Commissions page on their site works) or email us at john@johnaconstantine.com.
• Please pack the piece as carefully as it came to you. For local sales, the artist may arrange a pickup or drop-off instead.
• You pay for return shipping, unless the piece arrived damaged or isn’t what was described.

If it arrives damaged

Please let the artist or us know within 7 days of delivery, with a few photos of the piece and the packaging. You won’t pay for return shipping, and we’ll work with the artist on a refund or a fix.

How refunds are paid

Refunds go back to the card or payment method you used, through Stripe, once the artist has the piece back (or once a damage claim is settled). Your bank may take 5 to 10 business days to show it. For an undamaged return, the refund covers the artwork price. Original shipping isn’t refunded unless the piece arrived damaged or isn’t what was described.

Custom and commissioned work

Commissions arranged directly with an artist are agreed between you and the artist, including any deposit or refund terms. Please settle those details with them before work begins.

Need help?

If you can’t reach the artist or something feels stuck, email us and we’ll sort it out together.

Questions

The Favor Collective is run by Constantine Consulting LLC in Greer, South Carolina. Email us any time at john@johnaconstantine.com.